Returns and refunds
A simple process for eligible returns.
We want Nestiovia pieces to feel right in your home. If your order is not a fit, contact us before sending anything back so we can review eligibility and provide the correct instructions.
Business nameZOWISE LLC
Authorized representativeZOU HUI
Business address1111 E Lincolnway Suite 219, Cheyenne, WY 82001
Customer supportservice@nestiovia.com
Return address1111 E Lincolnway Suite 219, Cheyenne, WY 82001
Email us first
Contact service@nestiovia.com with your order number, item name, return reason, and photos if relevant.
Wait for instructions
Our team will review the request and confirm whether the item is eligible before you send it back.
Pack securely
Use protective packaging and include all included parts or accessories where applicable.
Refund review
Once the return is received, we inspect it and process any approved refund according to this policy.
Eligibility
- Return requests should be made within 30 days after delivery.
- Items should be unused, clean, complete, and in their original packaging when possible.
- Final-sale items, gift cards, and items damaged by misuse may not be eligible.
Damaged or incorrect items
If an item arrives damaged, defective, or different from what you ordered, email photos and your order number so we can review the issue and provide the next step.
Refund timing
After an eligible return is received and inspected, approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.
Return shipping
Unless the return is due to our error or a verified product issue, customers may be responsible for return shipping costs. Original shipping charges may be non-refundable where permitted by law.
Do not send returns without contacting us first. We need to confirm the correct return instructions so the package can be identified and processed.